Companions and Personal Care Services

Always be careful when hiring a caregiver for your love one. Do not hire individuals “off the street”, unless they are well known by yourself, family or a reliable source. Make sure when hiring an agency they provide adequate insurance and bond their employees. Check to see if they have a long term care insurance policy if it covers a caregiver in the home. And, if your loved one served as a wartime veteran, they may be eligible for the Veteran’s Aid & Attendance program listed under the financial category. Click here for tips on selecting a private caregiver.

Absolute Home Care
Nuevo, CA
(951) 850-0615

Accent Care Home Care
(951) 347-2846
Intake (800) 834-3059

Alta Home Care
Hemet , CA
(866) 279-9991

Angels of the Valley
(951) 927-7428

Caring Companions Referral Agency
Riverside County
(951) 679-4700

Heritage Senior Care
(951) 461-4066

Home Instead Senior Care
Hemet, CA
(951) 929-1050
Temecula, CA
(951) 696-2100

My Choice Home Care
(951) 244-8770

Never Alone
(951) 491-0150

Visiting Angels
(951) 639-5949

How Do I Select the Right Home Care Provider?

Copied with permission from:

National Association for Home Care
228 Seventh Street, SE
Washington, DC 20003
(202) 547-7424 : (202) 547-3540 - Fax

*Note: this list is not all inclusive and is provided as a guide for consumers.

How long has this provider been serving the community?
Does this provider supply literature explaining its services, eligibility requirements, fees, and funding sources? Many providers furnish patients with a detailed "Patient Bill of Rights" that outlines the rights and responsibilities of the providers, patients, and caregivers alike. An annual report and other educational materials also can provide helpful information about the provider.
How does this provider select and train its employees? Does it complete background checks? Does it protect its workers with written personnel policies, benefits packages, workers’ compensation and malpractice insurance?
Are nurses or therapists required to evaluate the patient's home care needs? If so, what does this entail? Do they consult the patient's physicians and family members?
Does this provider include the patient and his or her family members in developing the plan of care? Are they involved in making care plan changes?
Is the patient's course of treatment documented, detailing the specific tasks to be carried out by each professional caregiver? Does the patient and his or her family receive a copy of this plan, and do the caregivers update it as changes occur? Does this provider take time to educate family members on the care being administered to the patient?
Does this provider assign supervisors to oversee the quality of care patients are receiving in their homes? If so, how often do these individuals make visits? Who can the patient and his or her family members call with questions or complaints? How does the agency follow up on and resolve problems?
What are the financial procedures of this provider? Does the provider furnish written statements explaining all of the costs and payment plan options associated with home care?
What procedures does this provider have in place to handle emergencies? Are the caregivers trained in basic CPR? Are its caregivers available 24 hours a day, seven days a week?
How does this provider ensure patient confidentiality?
In addition, ask the home care provider to supply you with a list of references, such as doctors, discharge planners, patients or their family members, and community leaders who are familiar with the provider's quality of service.

Contact each reference and ask:

Do you frequently refer clients to this provider?
Do you have a contractual relationship with this provider? If so, do you require the provider to meet special standards for quality care?
What sort of feedback have you gotten from patients receiving care from this provider, either on an informal basis or through a formal satisfaction survey?
Do you know of any clients this provider has treated whose cases are similar to mine or my loved one's? If so, can you put me in touch with these individuals?

For information, or to schedule an appointment to meet with a representative, please call 1-888-98ELDER (888-983-5337).

Disclaimer A free, community service provided by Inland Empire Home Health & Hospice.